Policies

This is where we share the boring stuff, the legal stuff, the really-not-that-interesting-right-now-but-still-need-to-know-it kind of stuff. We believe in full transparency and are committed to ensuring all of our clients know exactly what they are agreeing to when doing business with us.

Booking Policies

Group Classes:

We recommend all clients book classes a minimum of 24 hours in advance of the scheduled classes. Some classes have limited spaces and we do recommend reserving earlier to guarantee availability.

In the event that there are no registered participants 2 hours before a scheduled class, we may decide to cancel class. As long as one person is registered in an online class, you can expect that the class will run!

For in-person (indoor or outdoor) classes, we require a minimum of 3 registered participants to proceed with the scheduled class. In the event that we do not meet this threshold, or in the case of inclement weather that impacts an outdoor class, we will make the decision to cancel 2 hours prior to the class time.

All clients must have completed the Release & Waiver of Liability. This will be sent to new clients via email after registration and should be completed before your first class or session, please & thank you!

Private Sessions:

Private events should also be reserved in advance, to ensure availability, and to allow the instructor time to plan a suitable, personalized class. Private sessions must be booked, at minimum, 48 hours prior to the session date & time. Our online booking engine will allow clients to book private sessions digitally up to 60 days out. To reserve an event further in the future, please contact us to discuss your event!

When booking a private session digitally, you are holding your desired time by booking into our calendar. The instructor will then contact you to confirm the meeting place and payment details. The session shall not be considered ‘Confirmed’ until full payment has been received and the Private Session Waiver of Liability & Questionnaire form have been filled out.

Cancellation Policies

Group Classes:

Classes & Workshops booked through our Cloudstudios platform are considered non-refundable once booked. In the event that you do need to cancel due to extenuating circumstances, please contact us to discuss your options.

Private Sessions:

Private Sessions are also considered non-refundable once booked, but we understand that life happens sometimes and we are happy to reschedule your session if something comes up. Please submit any rescheduling requests a minimum of 24 hours prior to your scheduled event. The instructor will work to find an alternate time that is suitable for both parties.

Privacy Policy

We collect contact information from clients for the sole purpose of communicating with you about the services that you have purchased, and in case of an emergency or unforeseen circumstance. Your contact & personal details are safe with us and we will never sell, rent, share, loan or otherwise offer this information to any other party without your consent.

From time to time, we may send you newsletters and other communications about products & services we believe might interest you. But don’t worry: spamming you isn’t our style and you can unsubscribe at any time – no judgement, no offence taken & no questions asked!